In-App Support
Help users without leaving your app
Pass custom context — current feature, user plan, page section — for support that knows exactly where the user is and what they're doing.
Beyond generic chatbots
Generic chatbots don't know what feature the user is looking at, what plan they're on, or what they've already tried. Orac does — because you tell it via custom metadata.
A user on your Story Bible > Characters page asks "how do I track conflicts?" — Orac gives step-by-step guidance specific to that exact page: "Open any character → Relationships tab → click Add Conflict."
Custom metadata passing
your-app.tsx
<script
src="https://askorac.com/widget.js"
data-orac-id="proj_help123"
data-orac-context="User is on Story Bible > Characters.
Plan: Pro. 3 characters created."
></script>The context passes page/feature/plan info only — never user PII or actual content. You control exactly what Orac sees.
Expected impact
-60%
Support ticket volume
94%
Resolution rate
4.8/5
Customer satisfaction
◦ Ready in ten minutes
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